Sending Money

1. Send to the recipient's email or mobile
   Tell us who you want to pay and how much. They don't need to have an existing Popmoney account.
2. They get notified to deposit their money
   If they're new, we'll get their bank account information. If they've used Popmoney before, they probably don't need to do anything.
3. Done! Money goes directly to their bank account
   The money goes into their bank account in as little as 1 to 3 business days.

Requesting Money

1. Request money from a person or group
   Tell us who you want to collect from and how much. They don't need to have an existing Popmoney account..
2. They get notified to pay the request
   They can pay your request with just a few clicks. We'll send a reminder if they forget.
3. Done! Money goes into your account automatically
   You'll get the money in your bank account and a notification that your request has been paid.

Security

From the moment information is sent to the popmoney® personal payment service, throughout the entire transaction process, it is kept highly secure using industry-leading technology. popmoney® uses one-time verification codes that are sent to the mobile number or email address where the payment notification was sent to prevent an unauthorized person from fraudulently depositing someone else's payment. The user needs to provide that verification code back to popmoney® to verify their "ownership" of that mobile number or email address before he/she can deposit the payment. We consider your safety at every step.

About popmoney®

popmoney® is offered here at New Peoples Bank and is powered by Fiserv. Fiserv executes 20 billion digital transactions, moving $1 trillion every year. In fact, 55 million people use Fiserv-powered online banking services today, while more than 70 percent of all bill payments made at U.S. financial institutions are processed by Fiserv according to Aite group. Talk about strength in numbers!

Contact Information

Customer Support

webmaster@newpeoplesbank.com

(866) 337-9011 M-F 7:30am - 6:00pm

FAQs

Frequently Asked Questions

Fees & Limits

If you are using the service at NewPeoplesBank.com, completed transactions are only $0.50, and picking up money is free. Refer to the tables below for details.

Send money

*Debit card limits and additional fees, including overdraft fees imposed by New Peoples Bank, Inc., may also apply.

Fees are charged at the time you send the payment. Please refer to Terms of Use.

Request money

There is no fee if your Request is not paid. The fee amount is subtracted from each payment sent to you or, you can choose to transfer the fee to those from whom you are requesting money (note that the fee is included in your payment limits).

Delivery Speed

Delivery speed is when the money is available in the recipient's bank account that they provide when accepting a payment. Recipients can enable auto-deposit to accept payments automatically. Note that banks vary in when they display deposits and most have limited operations on weekends and holidays.

Standard Delivery

Deposit Schedule

Frequently Asked Questions

How does Popmoney work?

Popmoney allows you to send money to friends, family or anyone at all.* If your financial institution offers Popmoney, you can log onto their online banking site to use Popmoney there. If your bank does not offer Popmoney, you can sign up at popmoney.com. After you enter your Eligible Transaction Account information, you can send or request money from your contacts. They will be notified by email or text message that you wish to send money or are requesting money from them. You and your contacts will never need to exchange financial account information.

What are different ways I can send money to someone?

You can send money using a recipient's:

• Email address: your contact will receive an email with instructions on how to direct the payment into his or her Eligible Transaction Account.
• Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her Eligible Transaction Account. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.
• Eligible Transaction Account information (routing and account number): money will be directly deposited into your contact's Eligible Transaction Account. You will also have the option to send the contact an email.

When will the recipient receive the funds?

The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney or will have to log in and accept the payment. If you are sending the payment notification through email and your contact wants to collect the funds into an Eligible Transaction Account; s/he must provide his/her Eligible Transaction Account information by 10 EM Eastern Time in order to receive the funds the next business day.

*Terms and conditions apply